Possible Bug - Mobile Sign In

Discussion in 'Ask the White Tower' started by Ignis al'Caleum, Sep 2, 2019.

  1. Ignis al'Caleum

    Ignis al'Caleum Accepted

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    Hello!

    I've been experiencing an issue where I can't sign in on my phone. It always says the user name doesn't exist or something like that. Yes - I've checked the spelling - it's not a spelling error. Signing in on my computer causes no issues - it's only on my phone.
     
  2. Ariadne Davion

    Ariadne Davion Matron Mother of Mischief Aes Sedai

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    The Login is very picky about the ' in your name, it may be the reason it can not find your name.
     
  3. Mendo Cath

    Mendo Cath Voidbringer Aes Sedai

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    +1
    You might try to copy paste it from an email (that you send your self from your computer) to the login box to see if that works better.

    '` can look similar and there are some others that mobile devices can include that are not all the same.
     
  4. Atarah al'Norahn

    Atarah al'Norahn Aes Sedai Director of Research and Records TVT Editor Historian

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    I have this problem too because of the apostrophe, so I log in using my email and not my username, and that works fine.
     
  5. Ignis al'Caleum

    Ignis al'Caleum Accepted

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    Lately it won't accept my email either.
     
  6. Thaddius al'Guy

    Thaddius al'Guy That Guy Aes Sedai Forum Moderator Mafia Admin

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    I logged out on my phone to test the theory, Says my name isn't found when I log in using forum name, but email worked just fine.
     
  7. Ignis al'Caleum

    Ignis al'Caleum Accepted

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    It used to be that way for me - since yesterday I've been getting the same message with my email.
     
  8. Ignis al'Caleum

    Ignis al'Caleum Accepted

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    Nevermind - I know why - I'm an idiot.

    I changed my TV account email to my TV email account.

    *facepalm*

    Today needs to be over.
     
  9. Stasia t'Andrei

    Stasia t'Andrei Just Your Average Sith Lord Aes Sedai Forum Moderator Marketing Project Manager

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    Last edited: Sep 3, 2019
  10. Thaddius al'Guy

    Thaddius al'Guy That Guy Aes Sedai Forum Moderator Mafia Admin

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    Silver lining, at least it was a simple resolution!
     
  11. Mendo Cath

    Mendo Cath Voidbringer Aes Sedai

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    Now I just have to become a lord and I could test!