Unable to login with username on mobile site

Discussion in 'Ask the White Tower' started by Stasia t'Andrei, Jan 16, 2019.

  1. Stasia t'Andrei

    Stasia t'Andrei Aes Sedai

    Joined:
    Mar 10, 2003
    Messages:
    3,891
    Location:
    Michigan, USA
    I had to clear my cookies last night, so I had to log back into the site this morning. I have never used anything other than my username to log in on mobile or desktop, but today I got a message that “The requested user Stasia t’Andrei could not be found”. :eek After telling myself to not panic, I tried various combinations of typing it, filling it from LastPass (which I normally do), using all caps or not, etc. None worked. Switched to my email address instead and it worked, taking me to the two-factor verification page where it said “Logging in as Stasia t’Andrei”. :look

    Not sure what the deal was but I figured I’d report it, since this is a new occurrence for me. I’m using Safari on iOS 12.1 if it matters.
     
  2. Deleios Cherchenuit

    Deleios Cherchenuit Necroposter Soldier

    Joined:
    Mar 16, 2011
    Messages:
    13,016
    Location:
    Near Paris, France
    It might come from the ' character :look
     
  3. Stasia t'Andrei

    Stasia t'Andrei Aes Sedai

    Joined:
    Mar 10, 2003
    Messages:
    3,891
    Location:
    Michigan, USA
    I've been logging in on mobile since we upgraded to these boards with no issue, though. :cheese

    Haven't tried to replicate it since but I can try again if needed.
     
  4. Eliza Al'Shaw

    Eliza Al'Shaw Accepted

    Joined:
    Apr 5, 2011
    Messages:
    3,681
    Location:
    Devon, England
    Actually, interestingly enough I too now have to log in using my email not my username. . . :scratch