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Try to hold down Ctrl and push the refresh button (F5 on PCs at least). It can also be that it is Shift and F5 that will work for some.

Verscen: You need to go to the "My Account" in the left side menu here. NOT to the User Control Panel. In the "My Account" you will find a place where it says Edit. Click on that. On the page that appears you upload the avatar from your computer. Remember to hit Save.

Kaeldra, try to hold down Shift key and press refresh, or try Ctrl and refresh. Do NOT let go of the Shift/Ctrl key while the page is refreshing.

I hit Ctrl and refresh/F5 (remember to hold down Ctrl while the page is refreshing), and I see the gray one now.

Loira Sedai's avatar is visible now, but not Kitan's. Might it have something to do with Kitan's being 110x169 pixels rather than 110x170?