Not getting email notifications for @ mentions

Discussion in 'Ask the White Tower' started by Kitan Tataru, Jun 8, 2020.

  1. Kitan Tataru

    Kitan Tataru Aes Sedai Mistress of Accepted & Soldiers Forum Moderator

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    I rely on email notifications to know when things are updated (threads with new posts, new threads in forums I watch). I haven't been getting any email notifications for @ mentions for a long time, even though I think I've set my settings correctly.

    Does anyone have any input to help me?
     
  2. Stasia t'Andrei

    Stasia t'Andrei Just Your Average Sith Lord Aes Sedai Forum Moderator Marketing Project Manager

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    As far as I'm aware, there's not a setting that will send emails for @ mentions. You can receive an alert on the boards (settings managed under Alert Preferences), but not an email.

    Someone in tech can correct me if I'm wrong though, but I don't see anything for it.
     
    Last edited: Jun 8, 2020
  3. Mendo Cath

    Mendo Cath Voidbringer Aes Sedai

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    I thought I used to get an email after a certain amount of time but then I might be remembering another site I was on.

    I have noticed not seeing a few @mentions as well.. even in my alerts set to .. alert me.
    Check box next to: Someone mentions you in a message..

    Just thought it was me though..
     
  4. Stasia t'Andrei

    Stasia t'Andrei Just Your Average Sith Lord Aes Sedai Forum Moderator Marketing Project Manager

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  5. Mendo Cath

    Mendo Cath Voidbringer Aes Sedai

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    I wonder if its the edit thing.. do we get notifications if you notify someone in an already posted post?
     
  6. Erin al'Denael

    Erin al'Denael Ban Hammer, Scourge of Spambots Everywhere Aes Sedai Director of Community Outreach

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    I'm wondering if they all disappear (except for being in the alert list) if you check your alerts? Is that what's happening? I mean, I had 3, checked the list, and the others were still in the alert list but it wasn't red flagged.

    All of my stuff is checked here though: https://www.tarvalon.net/index.php?account/alert-preferences
     
  7. Tallan Daar

    Tallan Daar Aes Sedai Historian

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    I got notified that Stasia tagged me here :joy That one's still visible if I check my my alert list, whereas there was no alert in the first place for being tagged in Wolf Cheese Pie.
     
  8. Mendo Cath

    Mendo Cath Voidbringer Aes Sedai

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  9. Erin al'Denael

    Erin al'Denael Ban Hammer, Scourge of Spambots Everywhere Aes Sedai Director of Community Outreach

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    Didn't get the edited tag.
    Did get Tallan's tag.

    ...so if you want someone to get a notification, fresh post y'all! :p
     
  10. Qamra Daielin

    Qamra Daielin MoNsteR & Tech Documentation Orderly Gaidin Mistress of Novices & Recruits Tower Gatekeeper

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    Also.. if you notify more than x number of people.. no one gets notified ;)
     
  11. Erin al'Denael

    Erin al'Denael Ban Hammer, Scourge of Spambots Everywhere Aes Sedai Director of Community Outreach

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    What's the max number then? I've done it to 10 in a thread I think, and people all seemed to pop in.
     
  12. Narysse a'Jahar

    Narysse a'Jahar Aes Sedai

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    Not sure if this is a related issue but in lieu of starting a thread in case it's related:

    Sometimes I'll see that a watched thread hasn't sent me an alert. I don't have email notifications but I do have it set up so I can get the alerts of new posts here, and sometimes it won't come through as an alert, even if I'm active in the thread.
     
  13. Elia LePhant

    Elia LePhant Aes Sedai Historian

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    It happens to me too, Nary. I've found if I've been watching a thread for awhile, it stops sending me the notifications.
     
  14. Lyndo Shiranui

    Lyndo Shiranui Novice

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    Wish we knew the max number... 'Jr. Members searching for Old Timers' thread is not efficient as we hoped because of this problem.
     
  15. Alora Sionn

    Alora Sionn Mama Wolf Gaidin Forum Moderator

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    I think someone said 5 was the max number though not sure how they knew that
     
  16. Qamra Daielin

    Qamra Daielin MoNsteR & Tech Documentation Orderly Gaidin Mistress of Novices & Recruits Tower Gatekeeper

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    I think it's higher than 5. I looked around and couldn't find it - once I have some time I'll dust off my google skills :)

    (The 5 is the maximum number of people in a conversation)
     
  17. Qamra Daielin

    Qamra Daielin MoNsteR & Tech Documentation Orderly Gaidin Mistress of Novices & Recruits Tower Gatekeeper

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    OK, because I just can't leave things alone..apparently it's a setting in usergroups..so we would have to get @Deoan Kakarot or @Barmacral Tigana to take a look. It could be that we have it set to no maximum.

    But keep in mind..the only people who will get alerts are the people that have alerts turned on.
     
  18. Deoan Kakarot

    Deoan Kakarot Director of Technology Gaidin

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    So it only emails you about a thread after you've viewed the thread. If it sends and email and that gets lost, bounced, filtered, etc, it stops sending you emails about that thread. Notifications at the top work, but only for the last 30 or so threads to be posted in. There is a max number of user tags per post (currently 5), there was a thing where spammers would bulk tag people a while back.
     
  19. Alora Sionn

    Alora Sionn Mama Wolf Gaidin Forum Moderator

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    Can you up the number of tags by rank? Like when you just join without being a citizen or otherwise, turn off tags and then let different ranks have more?
     
  20. Deoan Kakarot

    Deoan Kakarot Director of Technology Gaidin

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    Groups are weird in XenForo. There's a "primary group" assigned to everyone (Registered) which has settings, and then secondary groups assigned as appropriate (Blue Aes Sedai, MDD Gaidin). I'm not sure which number would take precedence, but we could try it.