Overview: Discourse between members can lead to conflicts. People get angry at one another, and the the root of the arguments and blow-ups are not truly resolved, so they occur again and again. In order to help resolve issues between members, we are creating the Tower Mediator position. The person(s) in this role will offer peer mediation when conflicts occur by facilitating communication and understanding on both sides of the disagreement. Members will be able to request mediation of their own volition, or site administration will be able to recommend or even require mediation. Mediation is private and may take place via email, PM conversations, Discord or whatever medium the participants have access to and feel comfortable in. We think taking the time to talk out issues, reflect on why these feelings are occurring, and actively listen to each other will help. Tower Mediators will use conflict resolution strategies to help members hear each other and come to a satisfactory resolution. We are looking to hire 1-2 people as Tower Mediators. This is a non-rotating admin role within the Department of Membership. It is eligible for the Administrator Merit. Requirements: Must be a member in good standing for at least 12 months. Must be able to dedicate 10-15 hours per week, though this could fluctuate depending upon need. Must be trustworthy and able to keep discussions confidential. Must work well with others, and be able to stay in timely contact with the Director and fellow admins. Must have conflict resolution skills, and be willing to work with parties who will be at odds with one another. Must be knowledgeable about with our Membership Manual, Code of Conduct, and Bylaws. The ideal candidate will have formal conflict resolution or de-escalation training/experience. Duties and Responsibilities: Mediate conflicts between members as they arise, either at the request of members or at the request of site administration. Encourage communication and understanding on both sides of the disagreement. Document interaction and report resolution results to the Director of Membership. How to Apply: If you would like to apply for this position, please send an email explaining why you think you would be a good fit for the position along with any special skills you have to email@example.com, firstname.lastname@example.org and email@example.com. Applications are due by July 13th.